Returns and Refunds Policy

Thank you for shopping at Pro-hobbies Kuwait.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 15 days

The product is in its original packaging

The product isn't used or damaged

You have the receipt or proof of purchase

You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By email: support@pro-hobbies.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Abdulaziz Mohammed Al Abdulrazak & Sons. Co. W.L.L
Salem Al Mubarak Street
Al Shaha Building 5th Floor
Salmiya
Kuwait
Tel: +965 25745780

Shipping charges

Shipping charges & Clearance charges and any other charges incurred by the local clearance agencies and relevant authorities incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Pro-hobbies Kuwait.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Onsale items cannot be refunded and or exchanged.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@pro-hobbies.com